Shipping policy
Last Updated: August 25, 2026
Thank you for shopping with Itsother.
This Shipping Policy explains how orders placed through https://www.itsother.com/ are processed, fulfilled, shipped, tracked, and delivered.
Itsother is an independently operated online retail store based in Canada and primarily serves customers in the United States.
1. Shipping Destinations
Itsother currently ships orders to addresses within the United States.
Shipping availability depends on the delivery address, product availability, inventory location, and the shipping options available during checkout.
Customers are responsible for providing complete and accurate shipping information when placing an order.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully authorized and any necessary order verification has been completed.
Processing Business Days: Monday – Friday
Weekends: Not included in processing time
Applicable Public Holidays: Excluded
Orders placed on weekends or applicable public holidays will begin processing on the next processing business day.
During holidays, promotional periods, unusually high order volume, or other circumstances affecting fulfillment operations, processing can occasionally take longer.
If a significant known delay affects your order, we will provide an update using the contact information associated with your order.
3. U.S. and Canada Warehouse Fulfillment
Itsother works with warehouse, fulfillment, logistics, and shipping providers located in both the United States and Canada.
Orders are fulfilled from warehouse and fulfillment facilities located in the United States or Canada.
The fulfillment location used for an order depends on product inventory, delivery destination, product availability, and fulfillment requirements.
Customers do not need to select a warehouse during checkout.
The fulfillment location of an order does not determine the return destination. Returns must follow the authorization process described in our Return & Refund Policy.
4. Estimated Delivery Time
Estimated delivery time includes both order processing time and carrier transit time.
United States Standard Shipping
Processing Time: 1–3 business days
Estimated Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
Transit time begins after the order has completed processing and has been transferred to the shipping carrier.
Delivery estimates are not guarantees. Actual delivery can occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, address problems, cross-border processing where applicable, or other circumstances outside our reasonable control.
5. Shipping Cost
Itsother offers Free Standard Shipping on all orders shipped to addresses within the United States.
There is no minimum purchase requirement for standard shipping.
If an optional or upgraded shipping service is offered, any applicable shipping charge will be displayed during checkout before the order is submitted.
6. Taxes and Order Charges
Applicable sales taxes, when required, are calculated during checkout based on factors such as the delivery address and applicable tax requirements.
Before submitting an order, customers can review the applicable product prices, discounts, taxes, shipping charges if any, and final order total.
The final amount charged by Itsother is displayed during checkout before the order is submitted.
7. Shipping Confirmation and Tracking
After your order has shipped, you will receive a shipping confirmation email containing tracking information for the shipment.
Tracking activity can take approximately 24–72 hours after shipment to appear or update in the carrier's tracking system.
If your tracking information does not update immediately, please allow additional time for the carrier system to refresh.
8. Shipping Carriers
Itsother works with shipping carriers and logistics providers to deliver customer orders.
The carrier used for an order depends on factors such as the fulfillment location, delivery destination, package characteristics, and logistics requirements.
Applicable tracking information will be provided after shipment.
9. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify your full name, street address, apartment or unit number where applicable, city, state, ZIP code, phone number, and email address before submitting your order.
Incorrect or incomplete shipping information can result in delivery delays, failed delivery, or return of the package.
If you notice an address error after placing an order, contact us as soon as possible at hello@itsother.com.
We will make reasonable efforts to assist before fulfillment progresses, but address changes cannot be guaranteed after an order has entered processing or has shipped.
10. Delayed, Lost, or Missing Packages
If your package appears significantly delayed, lost, or marked as delivered but cannot be located, please contact us at hello@itsother.com.
Please provide your order number and available tracking information.
Before contacting us, we recommend checking the shipping address on your order confirmation, your mailbox or delivery area, whether another household member or building staff member accepted the package, and any delivery notices provided by the carrier.
We will review the available shipping information and assist with the appropriate next steps.
11. Failed Delivery and Returned Packages
A package can be returned because of an incorrect or incomplete customer-provided address, refusal of delivery, unsuccessful delivery attempts, inability to deliver to the provided address, or another customer-related delivery issue.
If a returned package is eligible for reshipment and the return resulted from an address error or another issue not caused by Itsother, reasonable additional shipping costs can apply.
Any applicable reshipping charge will be communicated before the package is reshipped.
12. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at hello@itsother.com.
Please provide your order number, a description of the issue, and clear photos of the item and relevant packaging where available.
Itsother will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
For approved damaged, defective, or incorrect items, Itsother covers reasonable return shipping costs or provides a prepaid return label where applicable.
There is no separate 48-hour reporting deadline for damaged, defective, or incorrect items under this Shipping Policy.
13. Order Changes and Cancellations
If you need to request an order change or cancellation, contact us as soon as possible at hello@itsother.com.
Cancellation or modification cannot be guaranteed after an order has entered processing, fulfillment, or shipment.
If an order can no longer be canceled, the customer can request an eligible return after delivery according to our Return & Refund Policy.
14. Returns
Please do not send products directly to the warehouse, supplier, fulfillment facility, or business address shown elsewhere on our Site unless instructed to do so by Itsother.
Returns must follow the authorization process described in our Return & Refund Policy.
The appropriate return destination can differ from the original fulfillment location.
Please contact hello@itsother.com before mailing any return.
15. Related Store Policies
For additional information, please review our Return & Refund Policy, Payment Terms & Billing Policy, Privacy Policy, and Terms of Service.
16. Contact Us
If you have questions regarding shipping, tracking, delivery, or your order, please contact us:
Store Name: Itsother
Website: https://www.itsother.com/
Email: hello@itsother.com
Phone: +1 418-476-5408
Business / Contact Address:
Itsother
1195 Rue des Érables
Saint-Félicien, QC G8K 2M8
Canada
Business Type: Independently operated online retail store
Operator Type: Canadian individual seller
Primary Market: United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed
We aim to respond to customer inquiries within 1–2 business days.
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