Shipping policy

Last Updated: August 4, 2026

At Itsother, we are committed to providing reliable and transparent shipping services for our customers in the United States.

Itsother is a Canadian-registered business providing online shopping services to customers in the United States.

1. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays.

  • Orders are processed after payment confirmation and order verification.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Rates and Delivery Estimates

We offer Free Shipping on all orders shipped within the United States.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 9–15 Business Days FREE

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

3. Tracking Your Order

After your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number.

You may use the tracking information provided to monitor your package delivery status through the applicable carrier's tracking system.

4. Shipping Address Accuracy

Please carefully review your shipping address before completing your order.

  • Itsother is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
  • If a package is returned due to an incorrect address or unsuccessful delivery attempt, additional shipping costs may apply for reshipment.

5. Delayed, Lost, or Damaged Packages

While we work with reliable shipping providers, delivery delays may occasionally occur due to circumstances beyond our control.

If your package is lost, damaged, or significantly delayed, please contact our customer support team so we can review your order and assist you.

Please contact us at hello@itsother.com with your order number and relevant details.

6. Taxes and Additional Charges

Applicable sales taxes, if required, will be calculated during checkout based on your shipping address and applicable United States tax requirements.

The final order total displayed at checkout represents the amount charged for your purchase.

7. Contact Information

If you have questions regarding shipping or your order delivery, please contact us:

Business Name:
Itsother

Email:
hello@itsother.com

Customer Service Phone (Canada HQ):
+1 418-476-5408

Legal Registration / HQ Location:
1195 Rue des Érables
Saint-Félicien, QC G8K 2M8
Canada

Customer Service Hours:
Monday – Saturday: 9:00 AM – 5:00 PM (EST)
Sunday: Closed