Contact

We are here to help.

If you have questions about products, orders, payments, shipping, tracking, returns, refunds, or other store-related matters, please contact Itsother customer support using the information below.

Itsother is an independently operated online fashion retailer based in Canada and primarily serves customers in the United States.

Customer Support

You may contact us for assistance with:

  • Product information and availability
  • Size and product questions
  • Order status and updates
  • Shipping and tracking
  • Delivery questions
  • Payments and billing
  • Returns and refunds
  • Order changes or cancellations
  • Store policies and general inquiries

Contact Information

Store Name: Itsother
Website: https://www.itsother.com/
Email: hello@itsother.com
Phone: +1 418-476-5408

Business / Contact Address:
Itsother
1195 Rue des Érables
Saint-Félicien, QC G8K 2M8
Canada

Customer Support Hours

Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.

Messages received outside our customer support hours will be reviewed during the next available support period.

Order-Related Support

If you are contacting us about an existing order, please include the following information when available:

  • Order Number
  • Email Address Used at Checkout
  • Brief Description of Your Question or Issue

Providing this information helps us locate your order and assist you more efficiently.

Returns and Refunds

If you would like to request a return or refund, please contact us at hello@itsother.com before mailing any item back.

Please include your order number and the reason for your request.

Customers should follow the return instructions provided by Itsother before sending a return package.

For complete eligibility requirements, return shipping responsibilities, refund processing times, and return procedures, please review our Return & Refund Policy.

Helpful Store Policies

For additional information, please review our:

  • Shipping Policy
  • Return & Refund Policy
  • Payment Terms & Billing Policy
  • Privacy Policy
  • Terms of Service

These policies explain our ordering, shipping, payment, return, refund, privacy, and website terms.

Business Information

Store Name: Itsother
Business Type: Independently operated online retail store
Operator Type: Canadian individual seller
Primary Market: United States
Country of Operation: Canada

Business / Contact Address:
1195 Rue des Érables
Saint-Félicien, QC G8K 2M8
Canada

Thank You for Contacting Itsother

Thank you for shopping with Itsother.

We appreciate the opportunity to assist you and provide support throughout your shopping experience.