Privacy policy

Last Updated: May 13, 2026

At Itsother, we respect your privacy and are committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, use, and disclose your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act respecting the protection of personal information in the private sector (Bill 25).

1. Information We Collect

We collect personal information necessary to provide our services and complete your transactions:

  • Contact Information: Name, email address, phone number, and shipping/billing addresses.

  • Payment Data: All credit card transactions are processed through secure, PCI-compliant third-party gateways. We do not store your full payment card details on our local servers in Saint-Félicien.

  • Technical Data: IP address, browser type, and browsing behavior on hello@itsother.com collected via cookies and similar technologies.

2. Purpose of Collection

We use your information for the following purposes:

  • To process and fulfill your orders, including shipping to your Canadian or international address.

  • To communicate with you regarding order status, customer support, and administrative updates.

  • To improve our website performance and customize your shopping experience.

  • To comply with legal and tax obligations in Quebec and Canada.

3. Consent and Marketing

In accordance with Canada’s Anti-Spam Legislation (CASL), we will only send you marketing emails if you have provided express consent. You may withdraw your consent at any time by clicking the "unsubscribe" link in our emails.

4. Disclosure to Third Parties

We do not sell your personal information. We may share data with trusted service providers who assist our operations, such as:

  • Shipping carriers (e.g., Canada Post, UPS).

  • Payment processors and fraud prevention services.

  • Data hosting and website analytics providers.

5. Data Storage and Transfer

While our primary operations are located in Saint-Félicien, QC, some data may be stored or processed on servers located outside of Quebec or Canada. We ensure that all service providers maintain security standards equivalent to those required under Canadian law.

6. Your Rights (Access, Correction, and Deletion)

Under PIPEDA and Quebec's Bill 25, you have the right to:

  • Request access to the personal information we hold about you.

  • Request the correction of inaccurate or incomplete information.

  • Request the deletion of your data (subject to legal retention requirements).

  • Withdraw consent for the use or communication of your information.

7. Security Measures

We implement physical, organizational, and technological security measures to protect your personal information against unauthorized access, loss, or theft.

Contact Our Privacy Officer

If you have questions about this policy or wish to exercise your data rights, please contact our designated Privacy Officer:

  • Brand Name: Itsother

  • Email: hello@itsother.com

  • Phone: +1-6258132748

  • Business Address: 1195 Rue des Érables, Saint-Félicien, QC G8K 2M8, Canada

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)