Privacy policy

ast Updated: August 25, 2026

This Privacy Policy explains how Itsother (“Itsother,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, browse, make a purchase from, or otherwise interact with https://www.itsother.com/ (the “Site”) and our related services.

Itsother is an independently operated online retail store based in Canada and primarily serves customers in the United States.

1. About Itsother

Store Name: Itsother
Website: https://www.itsother.com/
Business Type: Independently operated online retail store
Operator Type: Canadian individual seller
Primary Market: United States
Country of Operation: Canada

Business / Contact Address:
Itsother
1195 Rue des Érables
Saint-Félicien, QC G8K 2M8
Canada

Email: hello@itsother.com
Phone: +1 418-476-5408

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and services.

We collect information that you provide directly to us, information collected automatically when you use our Site, and information received from service providers that help us operate our business.

Information You Provide

This information includes:

Name
Email address
Phone number
Billing address
Shipping address
Account information, where applicable
Order information
Customer support communications
Return and refund request information

Order and Transaction Information

When you place an order, we collect information related to your transaction, including:

Products ordered
Order number
Order value
Billing and shipping information
Shipping method
Payment status
Fulfillment status
Transaction and order history

Payment information is processed through the payment providers and checkout services available on our Site.

Itsother does not directly store customers' complete payment card numbers.

Automatically Collected Information

When you visit or interact with our Site, certain information is collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate location or time zone information
Pages and products viewed
Traffic or referral source
Website interactions
Advertising interactions
Cookie, pixel, tag, and similar technology identifiers

3. How We Use Personal Information

We use personal information for purposes including:

Order Processing and Fulfillment

To process orders, verify transactions, arrange fulfillment and shipping, provide tracking information, and communicate order updates.

Customer Support

To respond to questions regarding products, orders, shipping, payments, returns, refunds, and other store-related matters.

Store Operations

To operate, maintain, troubleshoot, analyze, and improve our Site, checkout experience, products, services, and customer experience.

Security and Fraud Prevention

To verify transactions, detect suspicious activity, reduce fraud, prevent unauthorized transactions, and protect our Site and customers.

Marketing and Advertising

To measure advertising effectiveness, understand customer interactions, improve marketing activities, develop advertising audiences where permitted, and display relevant advertising.

Communications

To send transactional communications such as:

Order confirmations
Shipping notifications
Customer service messages
Return and refund updates
Important service or policy notices

We may also send promotional communications where permitted by applicable law and based on your communication preferences.

Legal and Business Requirements

To maintain business records, comply with tax and accounting requirements, resolve disputes, enforce applicable agreements, and comply with legal or regulatory obligations.

4. Shopify and Other Service Providers

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our Site and process customer orders.

We disclose personal information to service providers that assist us with operating our business, including:

Shopify and e-commerce service providers
Payment processors
Shipping carriers
Warehouse and fulfillment providers
Fraud prevention and security providers
Customer support providers
Analytics services
Advertising and marketing platforms
Website and technology providers
Professional advisors

These providers process information as necessary to provide their services or as otherwise described in their applicable privacy practices.

Depending on the Shopify services and features enabled for our store, Shopify may also process information relating to how customers interact with our Site and Shopify services.

Where Shopify Network Intelligence or related Shopify services are enabled, Shopify may process information from customer interactions with our store, Shopify, and other merchants to provide services such as fraud prevention, analytics, personalization, and advertising-related functionality.

5. Advertising and Analytics

We use or may use analytics, advertising, and measurement technologies to understand website activity, measure advertising effectiveness, and improve our marketing activities.

These technologies can process information including:

Device and browser information
IP address or approximate location
Pages and products viewed
Traffic and referral information
Advertising interactions
Add-to-cart activity
Checkout activity
Purchase or conversion activity
Cookie and similar identifiers

The specific analytics and advertising services used by Itsother can change as our technology and marketing tools are updated.

6. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to support:

Essential website functionality
Shopping cart and checkout functions
Account and preference management
Security and fraud prevention
Analytics and performance measurement
Advertising measurement
Marketing and remarketing

You can manage certain cookies through your browser settings.

Where available, you can also use privacy or cookie controls provided on our Site.

Disabling certain essential cookies or technologies can affect the functionality of features such as the shopping cart, customer account, or checkout.

7. How We Disclose Personal Information

We disclose personal information where necessary to operate our business, fulfill customer orders, provide services, maintain security, conduct permitted marketing activities, or comply with applicable law.

Recipients can include:

Shopify
Payment processors
Shipping carriers
Warehouse and fulfillment providers
Fraud prevention services
Analytics providers
Advertising and marketing platforms
Technology service providers
Professional advisors
Government, law enforcement, or regulatory authorities where legally required

We do not sell personal information for money.

However, certain disclosures of information to advertising, analytics, or technology providers can be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.

Where required by applicable law, customers have the right to opt out of these activities.

8. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.

These rights can include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a copy of certain personal information
Request information about how personal information is used or disclosed
Withdraw consent where applicable
Object to or restrict certain processing where applicable
Opt out of certain marketing communications
Opt out of certain sales, sharing, or targeted advertising where applicable

Privacy rights may be subject to identity verification, legal exceptions, and other requirements under applicable law.

To submit a privacy request, contact:

hello@itsother.com

9. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law that applies, these rights can include:

Access
Correction
Deletion
Data portability
Information about categories of personal information collected or disclosed
Opt-out of certain sales of personal information
Opt-out of certain sharing of personal information
Opt-out of certain targeted advertising

Where available, customers may use a Data Sharing Opt-Out, Do Not Sell or Share, or Your Privacy Choices page on our Site to manage applicable choices.

You may also contact hello@itsother.com to submit an applicable privacy request.

10. Canadian Privacy Rights

Because Itsother is operated from Canada, individuals may also have privacy rights under applicable Canadian privacy laws.

Depending on the circumstances and applicable law, these rights may include:

Requesting access to personal information
Requesting correction of inaccurate information
Withdrawing consent where permitted
Asking questions about how personal information is handled

To submit a privacy-related request, please contact hello@itsother.com.

11. Your Privacy Choices

You may manage certain privacy and marketing choices in the following ways.

Marketing Emails

You may unsubscribe from eligible marketing emails using the unsubscribe link included in those communications.

Cookie Preferences

You may manage certain cookies through your browser settings or the privacy controls available on our Site.

Advertising Preferences

Certain advertising platforms provide controls that allow users to manage personalized advertising preferences.

Sale, Sharing, and Targeted Advertising

Where required by applicable law, Itsother provides or supports mechanisms for eligible customers to opt out of certain sales, sharing, or use of personal information for targeted advertising.

Global Privacy Control

Where required by applicable law and supported by our privacy controls, eligible browser-based opt-out preference signals such as Global Privacy Control (GPC) may be recognized.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This includes retaining information as necessary to:

Maintain order records
Fulfill purchases
Provide customer support
Process returns and refunds
Maintain accounting and tax records
Prevent fraud
Maintain security
Resolve disputes
Comply with applicable legal requirements

Retention periods vary depending on the type of information and the reason it is processed.

When personal information is no longer required, we take appropriate steps to delete, anonymize, or otherwise manage the information in accordance with applicable requirements.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment processing is handled through the payment providers and checkout services available on our Site.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

14. International Data Processing

Itsother is operated from Canada and primarily serves customers in the United States.

Personal information can be transferred to, stored, or processed in Canada, the United States, or other locations where our service providers operate.

Privacy and data-protection laws can differ between jurisdictions.

Where applicable, we handle personal information in accordance with the privacy requirements that apply to our operations.

15. Children's Privacy

Our Site and services are not directed to children under the age of 16.

We do not knowingly collect personal information from children under 16 through our Site.

If you believe that a child has provided personal information to us, please contact hello@itsother.com so we can review the matter and take appropriate action.

Where required by applicable law, we do not knowingly sell or share personal information of minors in a manner prohibited by law.

16. Third-Party Websites and Services

Our Site can contain links to websites, applications, or services operated by third parties.

We do not control the privacy, security, or content practices of independent third parties.

We encourage customers to review the privacy policies of third-party websites or services before providing information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Business practices
Services
Technology
Privacy practices
Legal or regulatory requirements

When this Privacy Policy is updated, the revised version will be posted on this page and the Last Updated date will be changed.

18. Related Store Policies

For additional information, please review our:

Shipping Policy
Return & Refund Policy
Payment Terms & Billing Policy
Terms of Service

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Store Name: Itsother
Website: https://www.itsother.com/
Email: hello@itsother.com
Phone: +1 418-476-5408