Privacy policy

Last Updated: August 4, 2026

At Itsother, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

Itsother is a Canadian-registered business providing online shopping services to customers in the United States.

1. Information We Collect

We collect information necessary to provide our services, process orders, and improve your shopping experience.

Personal Information

  • Name, email address, phone number, and shipping or billing address.
  • Order details, purchase history, and customer service communications.

Payment Information

  • Payment transactions are processed securely through trusted third-party payment providers.
  • We do not store your complete credit card information on our systems.

Technical Information

  • IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process, fulfill, and deliver your orders.
  • To provide customer support and communicate with you regarding your orders.
  • To improve our website, products, and customer experience.
  • To prevent fraud, maintain website security, and comply with applicable legal requirements.

3. Marketing Communications

With your consent, we may send promotional emails, product updates, and special offers.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers that help us operate our business, including:

  • Payment processors and fraud prevention providers.
  • Shipping and delivery providers.
  • Website hosting, analytics, and technology service providers.

These service providers only receive information necessary to provide their services and are required to protect your information.

5. Shopify Platform and Service Providers

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell products, process orders, and manage customer transactions.

Information collected through our store may be processed by Shopify and other trusted service providers to provide secure checkout, payment processing, fraud prevention, and website functionality.

6. Data Storage and Processing

Your information may be stored or processed by service providers located in different regions, including locations outside Canada.

We take reasonable steps to ensure appropriate security measures are maintained to protect your personal information.

7. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where applicable.
  • Withdraw consent for certain uses of your information.

8. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include:

  • The right to know what personal information we collect and how it is used.
  • The right to request access to personal information we maintain about you.
  • The right to request deletion of personal information, subject to certain exceptions.
  • The right to opt out of the sale or sharing of personal information.
  • The right not to receive discriminatory treatment for exercising your privacy rights.

Do Not Sell or Share My Personal Information

Itsother does not sell or share personal information for monetary compensation.

To submit a privacy request, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance your shopping experience.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

10. Security Measures

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

11. Contact Our Privacy Team

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business Name:
Itsother

Email:
hello@itsother.com

Customer Service Phone (Canada HQ):
+1 418-476-5408

Legal Registration / HQ Location:
1195 Rue des Érables
Saint-Félicien, QC G8K 2M8
Canada

Customer Service Hours:
Monday – Saturday: 9:00 AM – 5:00 PM (EST)
Sunday: Closed