Payment Terms
Last Updated: August 25, 2026
This Payment Terms & Billing Policy explains how payments, pricing, billing, taxes, payment authorization, order verification, refunds, and other payment-related matters are handled for purchases made through https://www.itsother.com/.
Itsother is an independently operated online retail store based in Canada and primarily serves customers in the United States.
1. Accepted Payment Methods
Itsother accepts the payment methods displayed and available during checkout.
Depending on checkout availability and payment-provider support, available payment methods may include:
Credit and Debit Cards
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Maestro
Digital Wallets
- Apple Pay
- Google Pay
- Shop Pay
The payment options displayed during checkout at the time an order is submitted are the payment methods available for that transaction.
Payment must be successfully authorized before an order can proceed to fulfillment.
2. Payment Processing and Security
Payments are processed through the payment providers and checkout services available on our website.
Itsother uses reasonable measures designed to help protect personal and payment information transmitted during checkout.
Itsother does not directly store customers' complete payment card numbers.
Payment information is processed by the applicable payment provider according to its own security, privacy, and payment-processing practices.
No method of electronic transmission or storage can be guaranteed to be completely secure.
3. Currency
Our primary store currency is United States Dollars (USD).
Product prices and the applicable transaction currency are displayed on the website or during checkout before an order is submitted.
If your bank account, card, or payment method is denominated in another currency, your financial institution or payment provider may apply:
- Currency conversion rates
- Foreign transaction fees
- Other provider-specific charges
These independently imposed charges are outside Itsother's direct control.
4. Product Pricing
We work to keep product prices accurate and current.
Prices may change before an order is submitted because of promotions, inventory changes, pricing updates, or other business reasons.
The price applicable to an order is generally the price displayed during checkout when the order is submitted, subject to correction of obvious technical or pricing errors where permitted by applicable law.
Promotional offers, discounts, or coupon codes may be subject to additional terms displayed with the applicable promotion.
5. Taxes
Applicable sales taxes, when required, are calculated based on factors such as the delivery address, order details, and applicable tax requirements.
Any applicable tax collected by Itsother will be displayed during checkout before the order is submitted.
6. Shipping Charges
Any applicable shipping charge will be displayed during checkout before an order is submitted.
If free shipping or another shipping promotion applies to an order, the applicable shipping terms will be shown on our website or during checkout.
For complete information about shipping destinations, fulfillment locations, delivery estimates, and shipping charges, please review our Shipping Policy.
7. Final Order Total
Before submitting an order, customers will have an opportunity to review the applicable:
- Product prices
- Discounts or promotional adjustments
- Taxes
- Shipping charges, if any
- Selected payment method
- Transaction currency
- Final order total
By submitting an order, you authorize payment of the final amount displayed during checkout using the selected payment method.
Itsother does not add undisclosed administrative charges to a completed order.
8. Payment Authorization
Payment authorization occurs during checkout.
Depending on the payment method and provider, an authorization request or temporary authorization hold may appear before the transaction is fully completed.
By submitting an order, you confirm that:
- You are authorized to use the selected payment method.
- The billing and payment information you provide is accurate and complete.
- You authorize payment of the final order amount displayed during checkout.
Payment-provider authorization and settlement timelines may vary.
9. Billing Verification and Fraud Prevention
To help protect customers and our business from unauthorized or fraudulent transactions, Itsother may review order and payment information before fulfillment.
An order may be delayed, declined, or canceled if:
- Payment cannot be authorized.
- Billing information appears incomplete or inconsistent.
- Order information cannot reasonably be verified.
- A transaction is identified as potentially fraudulent or unauthorized.
- Additional verification is reasonably required but cannot be completed.
In some circumstances, we may contact the customer using the information provided with the order to request additional verification.
10. Order Confirmation
After an order has been successfully submitted, customers will generally receive an order confirmation email at the email address provided during checkout.
The confirmation may include:
- Order number
- Products ordered
- Shipping address
- Contact information
- Order total
- Payment status
Please review your order confirmation and contact us as soon as possible if you notice an error.
An order confirmation confirms that we received the order but does not prevent Itsother from reviewing or canceling the order when reasonably necessary because of payment issues, product availability, incorrect pricing, suspected fraud, or other legitimate operational reasons.
If Itsother cancels an order after payment has already been successfully processed, the applicable amount will be refunded to the original payment method.
11. Failed or Declined Payments
If payment cannot be successfully authorized, the order may not be processed.
Payments may be declined for reasons including:
- Incorrect card or billing information
- Insufficient funds
- Expired payment credentials
- Card issuer restrictions
- Payment-provider security checks
- Technical or network issues
If a payment is declined, you may use another payment method available during checkout or contact your bank, card issuer, or payment provider for additional information.
12. Authorization Holds
If an order is canceled or a transaction is not completed after an authorization request, a temporary authorization hold may remain visible on your payment account.
The release timing of an authorization hold is determined by the applicable bank or payment provider.
An authorization hold is not necessarily a completed charge.
13. Payment Disputes and Unauthorized Transactions
If you believe you were charged incorrectly, notice a potentially unauthorized transaction, or have another billing concern related to an Itsother order, please contact us at hello@itsother.com so we can review the matter and provide available assistance.
Nothing in this policy limits your right to contact your bank, card issuer, payment provider, or exercise rights available under applicable law.
Where reasonably necessary to investigate a payment dispute, suspected fraud, or unauthorized transaction, Itsother may provide relevant transaction, order, fulfillment, or delivery information to the applicable payment provider or financial institution.
14. Refunds
Approved refunds are handled according to our Return & Refund Policy.
Refunds are generally issued to the original payment method used for the applicable order.
After Itsother initiates a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Payment-provider processing times are outside Itsother's direct control.
For complete return eligibility, return shipping responsibility, and refund processing information, please review our Return & Refund Policy.
15. Receipts and Order Documentation
Customers generally receive an order confirmation email containing order and transaction information after successfully placing an order.
If you need additional order documentation or a copy of available purchase information, please contact:
Please include your order number and the email address used during checkout.
16. Payment Information and Privacy
Personal information associated with checkout, billing, and payment transactions is handled in accordance with our Privacy Policy.
Payment providers may separately process payment and transaction information according to their own privacy and security practices.
Please review our Privacy Policy for additional information about how Itsother handles personal information.
17. Changes to This Policy
We may update this Payment Terms & Billing Policy from time to time to reflect changes in:
- Payment methods
- Checkout functionality
- Business practices
- Legal or regulatory requirements
- Other operational needs
Any revised version will be posted on this page with an updated Last Updated date.
18. Related Store Policies
For additional information, please review our:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
19. Contact Us
If you have questions regarding payments, billing, refunds, checkout, or an order, please contact us:
Store Name: Itsother
Website: https://www.itsother.com/
Email: hello@itsother.com
Phone: +1 418-476-5408
Business / Contact Address:
Itsother
1195 Rue des Érables
Saint-Félicien, QC G8K 2M8
Canada
Business Type: Independently operated online retail store
Operator Type: Canadian individual seller
Primary Market: United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed
We aim to respond to customer inquiries within 1–2 business days.
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