About Us

Welcome to Itsother, an independently operated online clothing retailer serving customers in the United States.

We offer a selection of apparel for everyday wear, with product information designed to help customers understand the available styles, sizes, colors, materials, and prices before placing an order.

Our goal is to provide a straightforward online shopping experience through clear product details, transparent store policies, and accessible customer support.

Our Clothing Collection

Itsother offers a range of clothing, including casual apparel such as T-shirts, hoodies, sweatshirts, pullovers, jackets, shorts, pants, and other styles available in our online store.

Product availability, sizes, colors, materials, and other specifications may vary by item. Please review the individual product page for the most accurate information about the product you are considering.

Our Shopping Experience

We aim to make shopping at Itsother clear and convenient. Before completing an order, customers can review the product details, price, available options, shipping information, and applicable taxes displayed during checkout.

We provide free standard shipping to eligible delivery addresses within the United States. Orders are generally processed within 1–3 business days after successful payment authorization and any necessary order verification. Estimated carrier transit time is 6–9 business days after an order has been processed and handed to the shipping carrier. Delivery times are estimates and are not guaranteed.

Returns and Customer Support

Eligible purchases may be returned within 30 days after delivery, subject to our Return & Refund Policy. We do not charge a restocking fee for eligible returns. Customers must contact us before sending an item back to receive return authorization and instructions.

If you have questions about a product, order, payment, shipment, return, or refund, please contact us using the information below. We aim to provide clear assistance during our stated customer support hours.

Store Information

Store Name
Itsother

Website
https://www.itsother.com/

Email
hello@itsother.com

Phone
+1 418-476-5408

Business Address
1195 Rue des Érables
Saint-Félicien, QC G8K 2M8
Canada

Customer Support Hours
Monday–Friday: 9:00 AM – 5:00 PM ET
Saturday–Sunday: Closed

Our Policies

For more information about placing an order with Itsother, please review our Shipping Policy, Return & Refund Policy, Payment Terms & Billing Policy, Privacy Policy, and Terms of Service. These policies explain the applicable conditions for shipping, returns, refunds, payments, and the use of our website.

Thank you for visiting Itsother. We appreciate your interest in our store.